Terms and Conditions

Last updated: April 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Patient", "Client", or "you") and BergemHealth ("BergemHealth", "we", "us", or "our"), governing your use of our website located at bergemhealth.com and any services we provide.

By accessing or using our website, submitting a consultation form, engaging in communication with our team, or booking any service through BergemHealth, you confirm that:

• You are at least 18 years of age.
• You have read, understood, and agree to these Terms in their entirety.
• You have the legal capacity to enter into this agreement.
• Where you are acting on behalf of another person, you have their authority to accept these Terms on their behalf.

We reserve the right to amend these Terms at any time. The most current version will always be published on this page with an updated "Last updated" date. Continued use of our services following any changes constitutes acceptance of the revised Terms.

2. About BergemHealth — Nature of Services

BergemHealth is a medical tourism facilitation company. We act as an intermediary service connecting international patients with licensed, independent medical facilities in Turkey — primarily Liv Hospital Ulus, Istanbul — for hair transplant procedures and related services.

Our facilitation services include, but are not limited to:

• Free initial consultation coordination and assessment facilitation
• Connecting patients with appropriate partner clinics and surgical teams
• Preparation of personalised treatment proposals and cost estimates
• Assistance with travel planning, accommodation, and airport transfer logistics
• Pre-operative and post-operative communication support
• Translation and interpretation assistance during your visit
• Aftercare follow-up coordination during recovery

The specific scope of facilitation services provided to you will be agreed upon in writing prior to any booking confirmation.

3. Booking and Payment

3.1 Consultation

Initial consultations coordinated by BergemHealth are provided free of charge and are non-binding. A consultation does not constitute a booking or a commitment to proceed with any procedure.

3.2 Booking Confirmation

A procedure booking is confirmed only upon receipt of a signed Patient Consent and Services Agreement and payment of the required deposit as specified in your personalised treatment proposal. Verbal or informal confirmations do not constitute a binding booking.

3.3 Deposit and Payment

• A non-refundable booking deposit (amount specified in your treatment proposal) is required to secure your procedure date and reserve clinic resources.
• The remaining balance is due in accordance with the payment schedule outlined in your individual agreement — typically payable in full upon arrival in Istanbul before the procedure commences.
• Accepted payment methods will be specified in your treatment proposal. BergemHealth accepts bank transfer and other methods as agreed in writing.
• All prices quoted are inclusive of BergemHealth facilitation fees unless otherwise stated. Medical procedure fees are charged directly by the partner clinic in accordance with their pricing at time of booking.

3.4 Cancellation by the Patient

• More than 30 days before the scheduled procedure: The booking deposit is non-refundable. Any additional payments made (excluding deposits) will be refunded within 14 business days, minus any non-recoverable costs already incurred (e.g. accommodation or transfer pre-bookings).
• 15–30 days before the scheduled procedure: 50% of any payments made beyond the deposit will be refunded, minus non-recoverable costs.
• Fewer than 14 days before the scheduled procedure: No refund is available on any payments made. However, at BergemHealth's sole discretion, a date change may be offered subject to clinic availability.
• No-show: No refund is payable for patients who do not attend on the scheduled date without prior written notice.

3.5 Cancellation by BergemHealth or the Partner Clinic

In the unlikely event that BergemHealth or the partner clinic must cancel your procedure due to circumstances outside our control (e.g. force majeure, the surgeon's sudden unavailability, or medical contraindications identified at pre-operative assessment), we will:

• Notify you as soon as reasonably practicable.
• Offer to reschedule at an alternative date at no additional facilitation charge.
• If rescheduling is not possible or acceptable to you, provide a full refund of all payments made, excluding non-recoverable third-party costs (e.g. flights, external accommodation booked independently).

3.6 Medical Unsuitability

If, following pre-operative medical assessment by the partner clinic, you are deemed medically unsuitable for the procedure, BergemHealth facilitation fees are non-refundable. Any clinic procedure fees already paid directly to the clinic will be refunded by the clinic in accordance with their own refund policy.

4. Medical Disclaimer

BergemHealth provides information on its website and in communications for general informational purposes only. Nothing on our website, in our consultations, or in our communications constitutes medical advice, a medical diagnosis, or a recommendation to undertake any specific medical treatment.

All medical decisions are made exclusively by the qualified medical professionals at our partner clinics. You should:

• Disclose all relevant medical history, current medications, and health conditions accurately and completely to both BergemHealth and the treating clinic.
• Seek independent medical advice from a qualified physician in your home country before committing to any overseas medical procedure.
• Understand that hair transplant surgery, like all surgical procedures, carries inherent risks including but not limited to: infection, scarring, unsatisfactory aesthetic results, temporary shock loss, and anaesthesia-related risks.
• Review and sign all informed consent documents provided by the partner clinic prior to any procedure.

BergemHealth makes no representation or warranty regarding the clinical outcomes of any procedure performed by partner clinics. Hair transplant results vary significantly between individuals and depend on factors including donor hair quality, degree of hair loss, patient age, health, and adherence to post-operative care instructions. Any results shown (including before/after photographs) are illustrative of individual outcomes and do not guarantee similar results for any specific patient.

5. Patient Responsibilities

By engaging our services, you agree to the following responsibilities:

5.1 Accuracy of Information

You must provide accurate, complete, and truthful information at all stages of your enquiry, consultation, and treatment process. This includes your full medical history, current medications, allergies, previous surgeries, and any conditions that may affect your suitability for surgery. Providing false or misleading information voids any refund entitlements and may expose you to additional liability.

5.2 Pre-operative Compliance

You agree to follow all pre-operative instructions provided by the partner clinic, which may include ceasing certain medications, abstaining from alcohol, avoiding smoking, and attending any required pre-operative tests or consultations.

5.3 Post-operative Compliance

You agree to follow all post-operative care instructions provided by the clinic's medical team, including wound care protocols, activity restrictions, medication schedules, and follow-up appointment requirements. Non-compliance with post-operative instructions may adversely affect your results and may void any clinic-provided guarantees or warranties.

5.4 Travel and Insurance

You are solely responsible for arranging appropriate travel insurance that covers medical tourism, including coverage for complications arising from elective surgical procedures abroad. BergemHealth strongly recommends obtaining comprehensive medical travel insurance before travelling to Turkey for your procedure.

5.5 Valid Documentation

You are responsible for ensuring you hold a valid passport, any required visas or travel authorisations, and that you are legally permitted to travel to Turkey. BergemHealth accepts no responsibility for travel documentation issues.

6. Limitation of Liability

To the fullest extent permitted by applicable law:

• BergemHealth's total liability to you for any claims arising from or related to our facilitation services shall not exceed the total facilitation fees paid by you to BergemHealth for the specific engagement giving rise to the claim.
• BergemHealth shall not be liable for any clinical outcomes, medical complications, surgical errors, negligence, or omissions by partner clinics or their medical staff. Any such claims must be directed to the treating clinic and are governed by the clinic's own terms and applicable medical liability law.
• BergemHealth shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of earnings, loss of opportunity, or any travel and accommodation costs incurred by you in connection with a cancelled or rescheduled procedure, whether or not BergemHealth was advised of the possibility of such damages.
• BergemHealth shall not be liable for any damages arising from your failure to disclose accurate medical information, non-compliance with pre- or post-operative instructions, or failure to obtain appropriate travel insurance.
• Nothing in these Terms limits or excludes liability for death or personal injury caused by BergemHealth's own gross negligence or fraud.

7. Intellectual Property

All content on the BergemHealth website, including but not limited to text, graphics, photographs, logos, icons, video content, and software, is the property of BergemHealth or its licensors and is protected by Turkish and international intellectual property law.

You may not:

• Reproduce, copy, distribute, or publish any website content without our prior written permission.
• Use BergemHealth's name, logo, or branding for any commercial purpose without authorisation.
• Frame or mirror any part of our website on any other platform.
• Use automated tools, scrapers, or bots to extract content from our website.

Permission is granted to view and print pages from our website for personal, non-commercial use only, provided that all copyright and proprietary notices are retained.

8. Third-Party Links and Services

Our website may contain links to third-party websites, including partner clinics, review platforms, and social media. These links are provided for convenience and informational purposes only. BergemHealth does not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party website.

Your use of any third-party website is governed entirely by that website's own terms and conditions. We encourage you to review the terms and privacy policies of any external site before providing personal information.

9. Confidentiality

Both parties agree to keep confidential any sensitive information shared in the course of the service relationship. BergemHealth treats all patient medical information as strictly confidential. Details of any pricing agreements, clinical assessments, or treatment plans are shared only with relevant clinical parties on a need-to-know basis, in accordance with our Privacy Policy.

10. Force Majeure

BergemHealth shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, civil unrest, government restrictions or sanctions, strikes, or failure of third-party infrastructure.

In such circumstances, we will notify you as soon as reasonably practicable and make reasonable efforts to reschedule or otherwise minimise any disruption to your planned treatment.

11. Dispute Resolution

We aim to resolve any concerns or complaints promptly and amicably. If you have a complaint, please contact us in the first instance at info@bergemhealth.com. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If a dispute cannot be resolved through direct communication, the parties agree to attempt mediation in good faith before resorting to formal legal proceedings.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes arising from or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.

If you are a consumer resident in the European Union, you may also have rights under the laws of your country of residence, which these Terms do not seek to override.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy and any specific written service agreement entered into between you and BergemHealth, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior communications, representations, or agreements, whether written or oral.

15. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will be effective immediately upon publication on this page, with an updated "Last updated" date. We may notify registered users of material changes by email. It is your responsibility to review these Terms periodically. Continued use of our services after any changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

BergemHealth
Email: info@bergemhealth.com
Phone: +90 531 309 47 88
Address: Istanbul, Turkey